Return and Refund Policy

RETURN POLICY

OVERALL RETURN GUIDELINES

These are ATOMI’s (“ATOMI”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the its official website www.atomiscooters.com. If you purchase products through offline channels, please contact the final vendor who sells the products to you. All returns must meet the overall guidelines in order for the individual return policy to apply.

  • All product returns require a RMA service order number. You may obtain a service number by contacting ATOMI Support Center through its official website. Or you can also send email to support@atomiscooters.com.
    ● If you return items in which you've saved personal information, you must erase this information completely before sending the product back to us.
    ● Please keep the original package for at least 30 days within the return policy period in case any return or replacement request.
    ● Products that are received by ATOMI in any of the following conditions are not eligible for return and will be rejected:
  • Any product not purchased from www.atomiscooters.com
    ● Any product with missing, damaged, altered, or otherwise unreadable IMEI or serial number label, manufacturer model or part number label.
    ● Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
    ● Any product that exhibits physical damage.
    ● Any product which appears tampered, customized, or altered in any way.

STANDARD RETURN POLICY

  • For the products of proper quality: return for refund or replacement within 14 calendar days from the invoice or delivery date, which is later.
    ● or the products with manufacturing problems: return for refund or replacement within 30 calendar days from the invoice or delivery date, which is later.
    ● We will offer you the option to return the product via a pre-paid carrier option. A label can be obtained after creating returns through ATOMI Support Center. You need to follow the mail instruction to pack the defective device and drop off to the nearest post office to deliver it to Authorized Service Partner. The proof of purchase shall be delivered to Authorized Service Partner along with device. Please be noted you need to deliver the product as soon as possible, or your return request number will be invalid.
    ● Return costs are free for refund and replacement returns of the same item within the return policy period, only provided the product are defective due to manufacturer reason.

SHIPPING COSTS FOR RETURNS

ATOMI will bear the shipping costs in case of return/shipment of a defect covered by the warranty or in case of return within the first 14 days following the initial purchase. Declarations must comply with ATOMI's declaration requirements. A pre-paid return label can be obtained after successful creation of a return order by the ATOMI Support Center.
• Please follow the instructions in the confirmation of the return decision.
• Please keep the packaging of products in order to have the appropriate packaging in case of return/shipment.

FURTHER INFORMATION ON RETURN

BUNDLE OFFERS

Products sold as part of a bundle cannot be returned individually for a refund. In order to receive a refund, all products in the bundle must be returned within the applicable ATOMI return period. If any products in the Bundle are defective, a replacement may be requested within the applicable ATOMI withdrawal period.

PROMOTIONAL ITEMS AND GIFTS

As part of its offers, ATOMI may provide free promotional items with its products. If you wish to obtain a refund for a product purchased together with its promotional items, all items must be returned. Otherwise, the return may be refused for a refund. To receive a replacement for a purchased item that included promotional items, the defective item must be returned. ATOMI may also offer gifts to valued customers for their continued support or on special occasions. These gifts are not part of a purchase and therefore do not need to be returned.

PRODUCT NO LONGER IN STOCK

If a product is no longer in stock, ATOMI will refund you. This covers replacement request.

HOW TO RETURN & REFUND ATOMI ITEM

  • Step 1: Verify the return product by contacting the ATOMI Support Center and: (a) Send the required proof of evidence. (b) Request a RMA service number from ATOMI Support Service. 
  • Step 2: Backup data, erase all personal data if there is any within the product.
  • Step 3: ATOMI Authorized Service Center will dispatch the shipping label to the user. Please pack the defective device and drop off to the nearest post office to deliver it to ATOMI Authorized Service Center. The proof of purchase must be delivered to ATOMI Authorized Service Center along with device. To avoid the cancelation of your service order, please send back the device within 7 days after receiving the shipping label.
  • Step 4: ATOMI Authorized Service Partner will process your return request after receive and verify the product. You may use the shipping number to track the shipping status.
  • Step 5: Once ATOMI team verifies your product, refund will be processed within 24 hours. Please allow 15 working days for the refund value to appear on your bank account. 

NO RETURN POSSIBLE

If you cannot create a return request, it may be for one of the following reasons.

THE RETURN PERIOD FOR THE ITEM HAS EXPIRED

The withdrawal period for your product has expired. If the withdrawal period for your product has expired, you no longer can return it to ATOMI. However, you can still exercise your rights under the legal warranty and/or a ATOMI commercial warranty that you may hold in order to obtain the repair or replacement of the product. See the "Warranty Terms" page for more information on available warranties.

NO REFUNDS OR REPLACEMENT OF THE PRODUCT IS POSSIBLE

There is no refund or replacement possible.
See the "Warranty and Returns" section on the product page for more information on the product return policy. Note, however that even if a product cannot be returned to ATOMI, you can still benefit from a ATOMI warranty for repair. See the "Warranty conditions" page for more information on the warranty scope and warranty options.

OTHER

If a product is covered by the return policy and must be returned within the time period indicated on the product page, but still cannot be returned, please contact us.

 

ATOMI - CONTACT INFORMATION

You can reach our customer service as follows:
You can contact the ATOMI customer center on the official website or contact us by e-mail at the following address: support@atomiscooters.com. Please expect the reply within 24 hours.